1.
a) To convey the bad news
b) To gain acceptance for the bad news
c) To maintain as much goodwill as possible with your audience
d) To maintain a good image for your organization
e) To reduce/eliminate the need for future correspondence
2.
a) Will the bad news come as a shock?
b) Does the reader prefer short messages that get to the point?
c) How important is this news to the reader?
d) Do you need to maintain a close working relationship with the reader?
e) Do you need to get the reader's attention?
f) What is your organization's preferred style?
3.
a) Open with a buffer
b) Provide reasons and additional information
c) Continue with a clear statement of the bad news
d) Close on a positive note
4. A buffer is a neutral, noncontroversial statement that is related to the point of the message. They're unethical if they are insincere or deceptive.
5. By providing reasons first in the indirect approach, you are able to diffuse bad emotions and focus on the issue at hand.
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